REFUND POLICY

Doggersstop exists with one purpose: to help ordinary pet parents become extraordinary pet parents. We make every effort to ensure our product range is diverse, sourced locally from India and overseas, to meet yours and your pet’s needs.

This policy is to give you comfort that, subject to the conditions below, if any product purchased from doggerstop is a defective product, we will happily repair or replace the product.

In Summary

Incase of return of a defective/damaged product, you can return it to us for an exchange within 7 days of purchase, provided the product and associated packaging received by doggersstop is in its original condition and is re-saleable.

We do not provide any refunds for returns / exchanges. 

Cancellation of Orders

In the event you have placed an order and wish to cancel it before the shipment has been dispatched, please notify our customer service team on WhatsApp via 9322280640 or via email on doggersstops1012@gmail.com. If the order has been prepaid then a refund will be processed to the original mode of payment. No refunds / store credits will be issues for orders placed on cash on delivery that are rejected at the time of delivery.

Please note that once an order has been dispatched, we cannot cancel the order. 

Once the order has been returned to us, if the order has been prepaid then a refund will be processed to the original mode of payment within 3-4 working days No refunds / store credits will be issues for orders placed on cash on delivery that are rejected at the time of delivery.

Return Eligibility

The following items are not eligible for returns or exchanges unless the item has been received by the customer in a damaged or faulty condition.

1. Edible and perishable items such as food, treats, supplements.

2. Toys

3. Any personalised product e.g. personalised engraved identification tag

4. Bedding, crates, pens e.g. mats, beds, blankets, tipi tents etc.

5. Cat litter, trays & accessories

6. Cat furniture and scratchers

7. Grooming Products

However, please note the list above is not exhaustive. There may be other individual products which are non-returnable unless damaged. Products pages outline whether that product is returnable or not. 

Doggersstop discretion for non-returnable items

In the event that the item is non-returnable, it will be at the discretion of Doggersstop to accept a return or not. In that case, a return fee may apply and this would amount to the delivery fee incurred to organise the return or otherwise deemed appropriate by Doggersstop. This would be communicated to you at the time of processing the return request for your approval before confirming the return or exchange. 

In addition to the above, returns or exchanges will not be accepted in the following circumstances:

1. Any return request that is submitted post 7 days of the order being delivered

2. The product has been used or altered in any way or form

3. The product has been damaged through abnormal use i.e. incorrect use by you

4. The returned product does not have the original packaging, labels etc or if the original packaging has been damaged e.g. torn.

Receiving a return item 

Please note, if we do receive an item without the original packaging or if the product is received damaged or dirty or used, there will no store credit issued to you or the product exchanged (unless defective). You will have the option of having the item shipped back to you at your own cost, otherwise the product will be donated. 

This will be determined at the time the product is received at the doggerstop warehouse for investigation.